Expanded Communication Applications

Cell Phone Integration

Cell phone integration functionality is included such that callers may reach individuals on their cell phones from the voice mail greeting. Calls that don’t connect are returned to the PBX voice mail.

Unified Messaging

Check email, voicemail and fax messages from a single email inbox. Access your messages directly from the email inbox or using only an Internet browser.

NetPhone

Netphone enhances user productivity and integrates with Outlook and other CRM’s to provide screen pops and dialing from contacts. Productivity can increase as much as 3 weeks per year per person.

Mobility Solutions

You can take your business wherever your business takes you with these mobility solutions through your notebook computer, PDA, wireless IP and cordless telephones

Unified Communications

Unified Communications solutions from Toshiba provide essential features like presence, instant messaging, mobile unified messaging, customized call handling, and CRM integration to create a seamless, efficient workstream with enhanced access.

IP System Networking Solutions

Toshiba’s Strata® Net private networking application interconnects your Toshiba Strata CIX™ IP telephone system with your main office, with your company’s branch locations and/or remote users.

Call Center Solutions

Call centers don’t have to be complex to be comprehensive. Automatic Call Distribution (ACD) features keep communications flowing seamlessly.

Call Reporting

The call center is an extension of a company’s brand, as important, if not more so, than the products they sell. The experience and interaction a customer has with a product or service affects their brand loyalty. A call center is really an interaction center providing a unique customer’s experience. Being able to monitor, visualize and react instantly to negative communications experiences, as well as reinforce positive ones, will determine the future successes of a given company.

Voice Recording - Oaisys Tracer

OAISYS TRACER is a professional interaction management software that empowers businesses to unlock the full potential of their business communications. Tracer records calls between businesses and customers, and optionally, related desktop activity through screen recordings. Contact centers utilize these recordings to manage their agents, company processes, quality of service and customer expectations.

Voice Recording - Oaisys Talkument

OAISYS TALKUMENT brings the power to securely store, organize, comment upon and share telephone-based business conversations to the individual businessperson. Talkument turns a business call into a secure yet sharable “document” that can be annotated with a user’s notes or keywords that can all be used to dynamically search for or share voice documents.

uMobility

In today’s busy world, hard-working business professionals are using mobile phones to extend their reach whether they are in or out of the office. Unfortunately, they lose many of the features provided by their business phone system in the process. uMobility re-unites these employees with their business calling features using dual-mode smart phones with the system. These phones are capable of switching between a PBX wireless LAN network and a cellular network.

Video Communication and Collaboration

Toshiba’s VCS™ video services offer affordable communications:

• Point-to-point
• Three-party video
• Desktop/application sharing
• File transfer
• Message board capabilities