Centric Telecom provides a worry-free support program for our Hosted PBX customers. It is a comprehensive support plan and gives you total peace of mind from Day One.
First we provide professional system installation by our own trained technicians plus complete training for you and your staff. We offer comprehensive service support after deployment for all hardware and software we install.
Here’s what you get with Centric Telecom Hosted VoiP service plan:
- Unlimited moves, adds and system changes (included with base system configuration)
- Unlimited end-user and administrative training on software and hardware
- Unlimited VoIP line and local/long distance/internet carrier support
- Emergency services
- No price increase throughout the life of the agreement
- Professional services team for software database integration
- No labor charges associated with software upgrades (included with base system configuration)
- Backup and archiving of system databases (included with base system configuration)
- Service on all hardware installed
- Quarterly technology webinars on emerging business applications through technology
- Phone labels as needed
- IT engineer always available for emergency service